All payment transactions failing

Incident Report for Subscribe Pro

Resolved

This incident has been reported resolved by our upstream provider, and we are also no longer seeing any issues, so we are also considering it resolved.

Posted Feb 08, 2021 - 08:53 EST

Monitoring

Our upstream provider has implemented a fix and transactions appear to be processing successfully now. We are actively monitoring the results.

Posted Feb 08, 2021 - 08:32 EST

Identified

Currently all payment transactions submitted through the Subscribe Pro Vault are failing. All other APIs and systems are operational.

We have identified an issue with an upstream provider causing failing transaction requests. They have published an incident here: https://status.spreedly.com/incidents/1ly5j04m8mjs

Posted Feb 08, 2021 - 08:25 EST

This incident affected: Subscribe Pro Application (Spreedly API).