All Systems Operational

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System status information for the Subscribe Pro platform application and API.

Subscribe Pro Application Operational
API | api.subscribepro.com ? Operational
Management Portal | platform.subscribepro.com ? Operational
AWS EC2 U.S. East Region | ec2-us-east-1 Operational
AWS RDS U.S. East Region | rds-us-east-1 Operational
Spreedly API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Platform Uptime ?
Fetching
Past Incidents
Jan 24, 2017

No incidents reported today.

Jan 23, 2017

No incidents reported.

Jan 22, 2017

No incidents reported.

Jan 21, 2017

No incidents reported.

Jan 20, 2017

No incidents reported.

Jan 19, 2017

No incidents reported.

Jan 18, 2017

No incidents reported.

Jan 17, 2017

No incidents reported.

Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017

No incidents reported.

Jan 11, 2017

No incidents reported.

Jan 10, 2017
Resolved - This incident has been resolved.
Jan 10, 07:24 EST
Monitoring - We have some customers who are experiencing API authentication issues. In all cases this should be resolved by flushing Magento caches.

We deployed a change to our platform this morning which upgraded the OAuth2 authentication system. This system is currently used by our Magento 1 extension. The upgrade invalidated all existing OAuth access tokens.

The expectation was that the invalidated access tokens were cached for no more than 5 minutes by Magento 1 clients. However it appears that in a few cases, access tokens are cached longer.

The issue should be resolved by flushing all caches in the Magento admin panel, specifically the 2 Subscribe Pro related caches.
Jan 10, 06:09 EST